Cancellation & Refunds
You control renewal from your account. Canceling renewal and deleting your information are separate choices.
Effective October 24, 2026
Stop your next renewal
Sign in and open Billing. Choose your subscription, select Cancel subscription, and complete the confirmation. Check the cancellation status and paid-through date shown there. Cancel before the next renewal to stop the next scheduled charge.
Ordinary cancellation keeps Premium access through the paid-through date. Closing your browser, deleting a bookmark or stopping uploads does not cancel a subscription. Existing transfer links follow their own expiry settings. Cancellation does not automatically delete account data.
Refund policy
Payments are non-refundable, including renewal charges, unused time, partial months or years, and account deletion, except where required by applicable law. This policy preserves mandatory cancellation, withdrawal, refund and other consumer rights.
We investigate duplicate, mistaken and unauthorized charges. Contact hello@filelink.pro with the date and amount. Never send a full payment-card number.
One-off transfers
One-off transfer payments do not renew. If an upload is interrupted, keep the original file and browser tab and use Resume transfer; a completed payment is reused. Contact support with your receipt if you cannot complete a paid transfer. A full refund disables new access to that transfer.
Need help?
If you cannot access billing or want to request deletion, contact hello@filelink.pro and identify your File Link Pro account. We may verify account ownership before acting. Do not send passwords, verification codes or file decryption keys.